Terms & Conditions

Terms & Conditions of Helmestore.com

These conditions of sale govern the sales relations between the company Hemg Srl, based in Catania, Largo dei Vespri 13, VAT number 03400620872 hereinafter referred to as Helmè or helmestore.com or Seller and all the people who visit or make a reservation through the website helmestore.com, hereinafter referred to as customer.

The offer and sale of products on the hemestore.com website are therefore governed exclusively by these conditions of sale, formulated in accordance with current legislation on contracts concluded outside business premises.These conditions, also in consideration of regulatory changes, may be modified, it is understood that the applicable conditions will be those in force on the site at the time of booking.

Customers

2.1.Helmè offers the products for sale on its site and carries out its e-commerce activity through the site exclusively for its end users who are “consumers”. Consumers are understood to be natural persons who act for purposes not related to their commercial, business or professional activity.

2.2.Helmè therefore reserves the right not to process orders from subjects other than the “consumer”. Helmè also reserves the right, at its own discretion, to refuse orders, particularly in the case of previous unpaid invoices.

Conclusion of Purchuse Contract

3.1. To conclude the purchase contract for one or more products, the customer must fill in the order form in electronic format and send it electronically to the seller following the relative instructions.

3.2. The purchase contract for one or more products will be considered concluded between the customer and Helmè when the seller receives his order form electronically, after verifying the correctness of the data relating to his order.

3.3. Orders once transmitted to the system can no longer be modified or blocked, therefore it is the customer’s responsibility to ensure that they are correct before confirming them. For orders placed through this site, an email confirming the order just placed will be sent to the customer’s e-mail box at the time of confirmation.

3.4. Before proceeding with the purchase of the products, by submitting the order form, you will be asked to read and accept the general conditions of sale and the information on the right of withdrawal.

3.5. In the order form, displayed immediately before the conclusion of the purchase contract, summary information will be provided about the essential characteristics of each product ordered.

3.6. The order form will be filed in the seller’s database for the period of time necessary to process the orders and in any case in accordance with the law.

3.7. When submitting the order form, the customer will be warned that such sending involves the obligation to pay the indicated price and shipping costs. Customs duties and taxes in the countries where these are foreseen remain the responsibility of the customer, which will be paid directly to the courier. Before proceeding with the transmission of the order form, the customer will also be asked to identify and correct any data entry errors.

3.8. Helmè may not process purchase orders received that do not give sufficient guarantees of solvency or that are incomplete or incorrect or in the event of unavailability of the products.

3.9. In the cases provided for in Article 3.8, Helmè will inform the customer by e-mail that the contract is not concluded and that the seller has not followed up the purchase order received, indicating the reasons.

3.10. If the products, presented on the site at the time of the order, are no longer available or on sale at the time of your last access to the site or when the order form is sent, it will be the seller’s responsibility to communicate to the customer, promptly and in in any case within thirty (30) days from the day following that in which the same customer will have sent his order to the seller, the possible unavailability of the ordered products. In case of forwarding of the order form and payment of the price, the seller will refund, without delay, any amount already anticipated by the customer and the contract will be considered terminated between the parties.

3.11. With the electronic transmission of the order form, the customer confirms that he knows and accepts the general conditions of sale and the additional information contained on the site, including the privacy policy and the information on the right of withdrawal and unconditionally accepts and undertakes to observe , in relations with the seller, these general conditions of sale.

3.12. Once the contract is concluded, the seller will send the customer, by e-mail, a receipt of the purchase order, containing the general conditions of sale and the summary document on the right of withdrawal and therefore, all the information already contained in the summary of the conditions commercial and contractual displayed before proceeding with the purchase.

3.13. The customer also declares to take note that the product he buys is intended exclusively for the country in which he places the order; therefore, if he decides to place the product in a different country, he is responsible for the release and is required to follow the applicable regulations and restrictions both for exporting from the country where you purchased the item and for importing into the country where the product is placed.

Products

4.1. The products offered for sale by Helmè are of excellent quality and value and all the necessary checks have been carried out on them.

4.2. The essential characteristics of the products are presented on the site within each product sheet. However, the images and colors of the products offered for sale may not correspond to the real ones due to the internet browser and monitor or device used.

4.3. Product prices may be subject to updates. Make sure of the final sale price before submitting the relevant order form.

Payments

5.1. The payment of the price of the products and the relative shipping and delivery costs, the customer must follow one of the methods indicated in the order form. In no case will costs exceed those actually incurred by the seller, in relation to the payment instrument chosen by the customer, be charged.

5.2. In case of payment by credit card, the financial information (for example, the credit / debit card number or its expiry date) will be forwarded, via encrypted protocol, to the Stripe and / or PayPal and / or Amazon Pay platforms that provide the related services. remote electronic payment, without third parties having access to it in any way. Furthermore, this information will never be used by the seller except to complete the procedures relating to your purchase and to issue the related refunds in the event of any product returns, following the exercise of your right of withdrawal, or if it becomes necessary. prevent or report to the police the commission of fraud on the site. The price for the purchase of the products and the shipping and delivery costs, as indicated in the order form, will be charged to the customer’s current account at the time of shipment of the purchased products.

5.3. If you buy with Scalapay, you receive your order immediately and pay in 3 installments. You acknowledge that the installments will be transferred to Incremento SPV S.r.l., to related parties and their assignees, and that you authorize this transfer.

5.4. The sales invoice will be sent together with the goods.

Shipping and delivery

6.1. All orders will be delivered to the shipping address specified by the customer at the time of order transmission. The delivery date will be intended as indicative but not binding for Helmè.

6.2. Deliveries can only be made to the countries specified in the following list. Moreover, if even in any of them it is not possible to ship due to contractual agreements by Helmè with the manufacturer of the product, or due to contractual agreements with the trusted freight forwarder, the customer residing in these countries will be precluded from the possibility to carry out the product purchase procedure, without this entailing any liability of any kind for Helmè.

Country List:

Afghanistan
Albania
Algeria
Andorra
Angola
Anguilla
Antartide
Antigua e Barbuda
Antille Olandesi
Arabia Saudita
Argentina
Armenia
Aruba
Australia
Austria
Azerbaijan
Bahamas
Bahrein
Bangladesh
Barbados
Belgio
Belize
Benin
Bermuda
Bhutan
Bielorussia
Bolivia
Bosnia ed Erzegovina
Botswana
Brasile
Brunei
Bulgaria
Burkina Faso
Burundi
Cambogia
Camerun
Canada
Capo Verde
Ciad
Cile
Cina
Cipro
Colombia
Comore
Congo
Costa d’Avorio
Costa Rica
Croazia
Curacao
Danimarca
Dominica
Ecuador
Egitto
El Salvador
Emirati Arabi Uniti
Estonia
Etiopia
Filippine
Finlandia
Francia
Gabon
Gambia
Georgia
Germania
Ghana
Giamaica
Giappone
Gibilterra
Gibuti
Giordania
Grecia
Grenada
Groenlandia
Guadalupa
Guam
Guatemala
Guernsey, C.I.
Guinea
Guinea Equatoriale
Guinea-Bissau
Guyana
Guyana Francese
Haiti
Honduras
Hong Kong
India
Indonesia
Iraq
Irlanda
Islanda
Isola Bouvet
Isola di Natale
Isola Norfolk
Isole Cayman
Isole Cook
Isole Falkland
Isole Faroe
Isole Fiji
Isole Marianne Settentrionali
Isole Marshall
Isole Pitcairn
Isole Salomone
Isole Turks and Caicos
Isole Vergini Britanniche
Isole Vergini Statunitensi
Israele
Italia
Jersey, C.I.
Kazakhstan
Kenya
Kirghizistan
Kiribati
Kosovo
Kuwait
Laos
Lesotho
Lettonia
Libano
Liechtenstein
Lituania
Lussemburgo
Macao
Madagascar
Malawi
Maldive
Malesia
Mali
Malta
Marocco
Martinica
Mauritania
Mauritius
Messico
Micronesia (isole)
Moldova
Monaco
Mongolia
Montenegro
Montserrat
Mozambico
Namibia
Nauru
Nepal
Nicaragua
Niger
Nigeria
Niue
Norvegia
Nuova Caledonia
Nuova Zelanda
Oman
Paesi Bassi (Olanda)
Pakistan
Palau
Panama
Papua Nuova Guinea
Paraguay
Peru
Polinesia Francese
Polonia
Porto Rico
Portogallo
Qatar
Regione di Taiwan
Regno Unito
Repubblica Ceca
Repubblica Centrafricana
Repubblica di Corea (Corea del Sud)
Repubblica di Macedonia
Repubblica Dominicana
Riunione
Romania
Ruanda
Russia
Sahara Occidentale
Saint Kitts e Nevis
Saint Vincent e Grenadine
Saint-Pierre e Miquelon
San Marino
Santa Lucia
Sant’Elena (isola)
Sao Tomè e Principe
Senegal
Serbia
Seychelles
Sierra Leone
Singapore
Slovacchia
Slovenia
Spagna
Spagna – Isole Canarie
Sri Lanka
Stati Uniti d’America
Stato della Città del Vaticano
Sudafrica
Suriname
Svezia
Svizzera
Swaziland
Tagikistan
Tanzania
Territori britannici dell’Oceano Indiano
Thailandia
Timor Est
Togo
Tokelau
Tonga
Trinidad e Tobago
Tunisia
Turchia
Tuvalu
Ucraina
Uganda
Ungheria
Uruguay
Uzbekistan
Vanuatu
Venezuela
Vietnam
Wallis e Futuna
Yemen
Zaire
Zambia
Zimbabwe

6.3. Shipping costs will be charged to the customer and will vary according to the place of delivery as specified below:

  • Italy:
  • Shipping Costs: € 10,00
  • Free shipping for orders over:  € 120,00
  • European countries: Austria, Belgium, Bulgaria, Cyprus, Croatia, Denmark, Estonia, Finland, France, Germany, Greece, Ireland, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Czech Republic, Romania, Slovakia, Slovenia , Spain, Sweden, Hungary.
  • Shipping Costs: € 35,00
  • Free shipping for orders over: € 500,00
  • United Kingdom:
  • Shipping Costs: € 50,00
  • Free shipping for orders over: € 650,00
  • Any customs duties and import taxes are charged to the customer. The relative amount is to be paid to the carrier according to the modalities which will be indicated by the same courier.
  • United States:
  • Shipping Costs: € 50,00
  • Free shipping for orders over: € 650,00
  • Any customs duties and import taxes are charged to the customer. The relative amount is to be paid to the carrier according to the modalities which will be indicated by the same courier.
  • In order to make the delivery, the US Government Consumer Agency may ask for the Social Security Number (SSN).
  • Extra European Countries:
  • Shipping Costs: € 50,00
  • Free shipping for orders over: € 650,00
  • Any customs duties and import taxes are charged to the customer. The relative amount is to be paid to the carrier according to the modalities which will be indicated by the same courier.

Customers are informed that any customs duties and import taxes are to be paid by the customer. The relative amount is to be paid to the courier in the manner that will be indicated by the courier himself.

6.4. It is the customer’s responsibility to check the quantity and condition of the goods upon delivery. In the event that it is found that the goods are damaged or do not comply with the quantities ordered, the customer must immediately report it to the carrier and sign the delivery document with reserve as well as inform Helmè through the contacts listed on the site within 3 days of delivery. In this case, Helmè will, after checking, replace any missing or damaged goods, in accordance with the customer’s order.

6.5 All customers, by placing an order, establish a commercial relationship with Helmè and undertake to accept delivery of the package relating to their order. If a package is not delivered to the customer’s address for reasons attributable to its lack of cooperation (incorrect / incomplete telephone number, incorrect / incomplete address, absent recipient) or if the customer refuses the delivery, the package is returned to the sender at the expense of the customer. The costs charged to the customer include shipping costs and any customs duties; these expenses will be deducted from the reimbursement due.

Right of withdrawal

7.1. The customer has the right to withdraw from the contract concluded with the seller, without any penalty and without specifying the reason, within fourteen (14) days, starting from the day of receipt of the purchased products.

7.2. To withdraw from the contract, you must complete the online return form by logging in to the reserved area within 14 days of receiving the order. In order to withdraw from the contract, the customer can also send another declaration in which he clearly expresses his will to withdraw. If you choose to use the online return form, the seller will send online confirmation of receipt of the withdrawal. If another declaration is chosen, it will be the customer’s responsibility to prove the correct exercise of the withdrawal.

7.3. Once the withdrawal from the contract has been exercised, the customer is obliged to return the products to the seller by delivering them to the courier for shipment within fourteen (14) days from when the decision to withdraw from the contract was communicated to the seller.

7.4. The return shipment is charged to the customer. Any customs duties that will be deducted from the refund are charged to the customer.

7.5. The right of withdrawal – in addition to compliance with the terms and methods described in this article 7, is understood to be exercised correctly if the following conditions are also fully met:

– the online form has been completed by logging in to the reserved area within 14 days of receiving the order;
– the products must not have been used, worn, washed;
– the identification tag must still be attached to the products, which is an integral part of the goods;
– the products must be returned in their original packaging, with the original labels, intact security-tag, wrappers and other accessories (dustbag, clothing covers, etc.) received in the package; the original packaging of the products must not be used as packing boxes for return shipments;
– the returned products must be delivered to the shipper within fourteen (14) days from when the decision to withdraw from the contract was communicated to the seller;
– the products must not be damaged.

7.6. If the right of withdrawal is exercised following the methods and terms indicated in this article 7 and your return corresponds to the eligibility criteria, we could make a refund in the form of a voucher that can be spent on helmestore.com according to your preferences; the amount will be deducted from your total spend at checkout for your next order.

7.7. If the methods and terms for exercising the right of withdrawal are not respected, referred to in letters a), b), c), d), e) and f) of this article 7, the customer will not have the right to reimbursement of sums already paid to the seller. Within 14 days of sending the email with which the non-acceptance of the return will be communicated, the customer can choose to get back, at his own expense, the products in the state in which they were returned to the seller, notifying the seller himself, according to the procedures which will be communicated to the customer. Otherwise, the seller can keep the products, in addition to the sums already paid for their purchase.

7.8. The seller reimburses using the same means of payment used to pay the price of the returned products, unless the customer has expressly agreed with the seller to use a different means of payment.

7.9. The seller reimburses using the same means of payment used to pay the price of the returned products, unless the customer has expressly agreed with the seller to use a different means of payment.

Requests to replace goods for size and / or color changes

8.1. Helmè offers the customer the possibility to make replacements for size change and / or color change. It will not be possible to request the replacement of an item with different models.

8.2. For the replacement procedure, the online merchandise replacement form must be completed by logging in to the reserved area within 14 days of receiving the order. Helmè will confirm the request received by e-mail. The different size and / or different color requested must be indicated in the replacement form, under penalty of inadmissibility.

8.3. The provisions of article 7.5 above apply to requests for replacement. and 7.11 and in the event of their violation, no substitutions will be carried out.

8.4. In the event of a replacement request, all further shipping costs, as specified in point 6 above, will be charged to the customer.

Privacy

9.1. The customer can obtain information on how Helmè processes his personal data by accessing the Privacy Policy.

9.2. For any other information on the Privacy Policy, the customer can send requests to the company addresses as indicated in the contacts on the site.

Applicable law

10.1. The general conditions of sale are governed by Italian law and in particular by the legislative decree 6 September 2005 n. 206, on the consumer code in chapter I “of the rights of consumers in contracts”, with specific reference to the legislation on distance contracts and the legislative decree 9 April 2003 n. 70 on certain aspects concerning electronic commerce.

10.2. In the event of disputes between the seller and each end user, arising from the general conditions of sale, the seller guarantees, as of now, the full adhesion and acceptance of the ‘resolvionline’ conciliation service.

10.3. ‘Risolvionline’ is an independent and institutional service, provided by the Arbitration Chamber of the Milan Chamber of Commerce, which allows you to reach a satisfactory agreement, with the help of a neutral and competent conciliator, in a friendly and safe way, on the internet. For more information on the online resolvion regulation or to send a conciliation request, access resolvionline.com.

10.4. We also inform you that the European Commission provides a platform for alternative out-of-court dispute resolution, accessible on the website http://ec.europa.eu/odr

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